Use this manual for setup, daily operation, staff training, and troubleshooting. It also states what Booksimpl does not include so nobody has to guess.
Tip: use your browser's Print command to save this page as a PDF for your team.
Part 1
Add each thing a customer can book with a clear name, real photo, description, duration, price display, and enough setup or cleanup buffer.
Examples: G2 Road Test Preparation, 123 King Street — Private Viewing, FHSA & First Home Plan, or Signature Spa Pedicure.
Open this sectionCreate yourself and each employee or instructor as staff. Assign the services that person performs. A solo owner still needs one staff record.
Each person's profile controls scheduling. Other people do not receive separate dashboard logins in the current product.
Open this sectionChoose each person and save the days and times they accept appointments. Repeat only if more than one person takes bookings.
A customer only sees a time when service, staff, working hours, duration, buffers, appointments, and blocked time all permit it.
Open this sectionConfirm the public name, description, phone, email, address, timezone, logo, colours, website, and social profiles.
Timezone is operational data, not decoration. It controls how appointment and reminder times are presented.
Open this sectionUse a private browser and an alternate email address to complete one booking. Check the dashboard, confirmation email, manage link, cancellation flow, and every calendar option.
Do not publish the link because the page looks finished. Publish it only after the complete test passes.
Open this sectionPut the tested link on the website, Google Business Profile, social profiles, email signature, text templates, flyers, and QR materials.
If the booking slug changes, replace the old link everywhere.
Open this sectionPart 2
Open Overview, check Calendar, review Notifications, and open appointments that need preparation.
Add phone or walk-in appointments, update cancellations, and adjust availability before a changed time is offered.
Mark completed appointments and genuine no-shows, review tomorrow's schedule, and follow up when a customer email fails.
Part 3
Part 4
Part 5
With a valid customer email and configured production delivery, Booksimpl sends confirmation and approximately 24-hour and 2-hour reminders. Notifications show booking activity and email status. SMS, WhatsApp, and native push are not currently included.
Customers can create a Google or Outlook event or download an Apple/iCal-compatible file. This is add-to-calendar functionality, not two-way calendar synchronization or automatic conflict import.
Part 6
| Capability | Free | Pro | Premium |
|---|---|---|---|
| Canada monthly price | CA$0 | CA$9.99 | CA$19.99 |
| Bookings | First 10 | Up to 300 per month | Unlimited |
| Bookable people | 1 | 10 | Unlimited |
| Services | 3 | 30 | Unlimited |
| Custom branding | No | Yes | Yes |
| Gallery & testimonials | No | Yes | Yes |
| Analytics | No | Yes | Yes |
| Achievement counters | No | No | Yes |
Prices for other countries and annual billing are shown before checkout. The Free allowance covers the first 10 bookings; it does not reset every month.
Part 7
Part 8
Confirm the service is active, an active person performs it, that person has availability, the duration fits, no appointment or blocked time overlaps, the date is in the future, and the business timezone is correct.
Confirm an email was entered and spelled correctly, then open Notifications and review delivery status. The appointment can still be valid when email fails. Ask the customer to check spam and contact them another way if needed.
Check the business timezone in Settings and the appointment time in Booksimpl. Correct the timezone, remove the wrong external calendar event, and add it again.
Customer self-service rescheduling is not currently included. Cancel the original appointment and create a replacement booking.
Use a real JPG, PNG, WebP, or GIF within the size shown in the form. Try a smaller file. Contact support if every valid image fails.
Retry once, then contact support. Do not open repeated checkout sessions. Subscription checkout depends on the current Stripe plan price and production billing configuration.
Include the business name, owner email, booking reference, service, person booked, date/time, what you expected, what happened, and a screenshot without passwords or sensitive customer information. Never send passwords, API keys, authentication secrets, or full card numbers.
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